State Farm® Insurance Agent Mike Jones

"If I can give Mr. Mike 0 stars I would. His customer services skills are horrible. I didn't understand what was being explained therefore I asked him to explain it again he began to laugh. I explained how rude that was he didn't like it and said "well you need to figure it out in your own head" He became condescending and dismissive. It seems Mr. Mike only provides great care for those who have been with him over 10yrs or he has an issue with younger clients. Not to mention this was my 1st interaction with Mr. Mike."

"Thank you for the birthday card I really appreciate you"

"I have been a customer of Mike Jones at State Farm for well over 10 years. Recently, I had an issue with my mortgage company that required immediate attention from Mike Jones' office. My initial communication with his associate, Justin (with a very long email address...lol), got off to a rough start. However, by the end of our conversation, Justin went above and beyond to provide excellent service, ensuring that my issue with the mortgage company was resolved and that I had nothing to worry about."

"He was great but getting insurance for a kia in dc is ridiculous"

"Been with StateFarm Mike Jones for over 30 years for Home and Auto Great Customer Service From Mike and his Staff"

"I've been a customer of Mike Jones for over 20 years. He's very patient and helpful by offering the best insurance plans. He just saved me money on my auto and homeowners insurance. He's an awesome agent to work with."

"I have been a customer of Mike Jones for over 20 years. He always makes sure I am advised when I getting close to my due dates (so grateful) for his services and he offers the best company packages for home, auto, and investment properties! Great service team and awesome leader!"

"I have been with Mike Jones for over 20 years. I always felt he was like family. Easy to talk to and very relatable. Very attentive and I value his opinion. Congratulations Mike, keep up the good work."

"Agent was so ready to get off work that she got an attitude then got mad after I called her out on it. Poor customer service pick another agent"

"I feel as though Mike could care less about his job or his customers. He lost us due to no communication and he could care less. We are getting ready to pull 3 homeowner policies as well."

"A very poor customer service, they barely answer the phone, never recall when you left a voicemail or send email. I experienced the same thing that the lady was disclosing. The only time they contact you is the moment when you have to renew your insurance. Probably, they care only for the commission they will receive. I will do the same thing switch to another agent."

"Update. Mike's customer service skills are trash. I have a new vehicle that I had no trouble with adding onto my policy. However, Mike mentioned he would email my new quote and it never came. When I reached out to Mike for an understanding on why my bill was MORE than my quote, he mentioned he would call me back but never did. When I reached out again 1 week later, he stated "you need to be more proactive with your life and look at the app for this information. Instead of calling me." Incredibly rude and disrespectful. Find another agent to spend your money and time with, if you're considering reaching out to him Both Mike and Teri are super helpful and responsive!"

"SHOUT OUT to Mike Jones, I opened my Policy in 1994 ,You have always treated me with Respect and Took time out to make sure I had the correct policy, Thank you Mike Jones for all your hard work.... Couldn't have had A better AGENT"

"Where do I start here all around good dude and family business. I met Mike and his wife working at W hotel. I valet their car it was a special night for them they was engaged and soon to be married. Both of them are high energy positive people so I just asked what did he do for a living and that day changed my life. Close to about 9 or 10 years now but they continue to just provide information on how to insure and protect my family future. I had about 4 cars now under his insurance company and home insurance opportunity to life and career. When I say Mike changed my life I couldn’t envision just parking their car and having so many opportunities provided just with meeting the Jones family and not to mention my last name is Jones so I was in. Thanks Mike for your help, support, encouragement, strength and most important being that all around good person, friend, and business associate. May your business continue to grow and God continue to allow you to help people with you insurance intelligence and blessing on blessing for your family. Be well"

"I want to express my appreciation for the impressive 30 plus years of service by Mike Jones and his professional team. Teri is exceptional with timely response and support, and attentive to my insurance inquiries and gives great advise. I will recommend everyone to reach out to Mr. Jones for all your insurance needs."

"Excellent Team with outstanding professional. I am blessed with great auto insurance assisted by Mr. Mike Jones and all my concerns met!!"

"Great people, very professional, very helpful."

"Always helpful, emergency or not"